Shipping and Returns

Shipping and Returns Policy - NJ Chai

Shipping Policy:

  1. Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days after being placed. Please note that orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods: We offer standard ground shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times and costs.

  3. Shipping Charges: Shipping charges are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can review the shipping costs before finalizing your order during the checkout process.

  4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

  5. Shipping Restrictions: At this time, we only offer shipping within the United States. We do not currently offer international shipping.

  6. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses.

 

Returns Policy:

Please note that we do not accept returns for any products at our online chai store. All sales are final. We take utmost care in preparing and packaging our chai products to ensure their quality and freshness upon delivery. If you have any concerns or issues with your order, such as receiving the wrong items or damaged products, please contact our customer support within 7 days of receiving your order. We will be happy to assist you in resolving any issues related to your order.

Contact Information:

If you have any questions or need assistance, please feel free to contact our customer support team via email at njchaicart@gmail.com. We are here to help and ensure your shopping experience with us is smooth and enjoyable.

Please review this policy carefully before placing your order. By making a purchase on our online chai store, you acknowledge and agree to abide by the terms outlined in this Shipping and Returns Policy. This policy is subject to change without prior notice, and any updates will be posted on our website.

Thank you for choosing NJ Chai for your chai enjoyment!